PRIVACY POLICY
This Privacy Policy explains how we will use personal information about you and the steps we take to ensure your personal information is kept secure and confidential. It should be read together with our Terms of Use.
How we collect your information
We may obtain personal information from you through the Site, channels or applications operated by or on behalf of ¡Sí! compare (referred to in this Privacy Policy as the "Site")
What information we collect
We collect personal information about you when you give this to us in the course of registering for and/or using our Services via the Site. We may collect your name, address, email address or telephone number. This might be, for example, to obtain comparative quotes for car insurance, home services or money products. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Site, changes you make to information you supply to us, details of the quotes you request and your transactions, together with details of your financial information, for example, bank account or payment details.
We make sure that we have appropriate security measures to protect your information. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law. Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Site is correct, complete, accurate and not misleading and that you disclose all relevant facts.
We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.
If you are providing us with another person's information you should first ask them to read this Privacy Policy and our Terms of Use. By giving us information about another person you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.
In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Site. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Site.
You have the right to access the information we store of your visit and user details. If you wish to check, modify or erase your details please visit the corresponding compare page where you entered your data and fill in your email. Your request will be processed inmediately.
Click here if you entered your information on our Energy Comparison Page
Click here if you entered your information on our Phone, Mobile, Broadband & TV Comparison Page
We make sure that we have appropriate security measures to protect your information. We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law. Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Site is correct, complete, accurate and not misleading and that you disclose all relevant facts.
We do not knowingly collect or store any personal information about children under the age of 16. If you are aged under 16 please get your parent or guardian’s permission before you provide any personal information to us.
If you are providing us with another person's information you should first ask them to read this Privacy Policy and our Terms of Use. By giving us information about another person you are confirming that they have given you consent to provide the information to us and that they understand how their details will be used.
In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Site. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Site.
You have the right to access the information we store of your visit and user details. If you wish to check, modify or erase your details please visit the corresponding compare page where you entered your data and fill in your email. Your request will be processed inmediately.
Click here if you entered your information on our Energy Comparison Page
Click here if you entered your information on our Phone, Mobile, Broadband & TV Comparison Page
How we use your data
We may use your personal information:
1. to enable you to access and use the Services;
2. to personalise and improve aspects of our Services;
3. for research, such as analysing market trends and customer demographics;
4. to communicate with you, including some or all of the following:
- sending you information about products and services which we think may be of interest to you - If you agree, we will contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as via social and digital media this may include new product launches, newsletters and opportunities to participate in market research
- sending you annual renewal quotes based on information you previously provided to us (if you have requested quotes) - when our systems indicate that your renewal is due (based on the dates you entered for your most recent quote) we may resubmit your quote details to give you an idea of what your quotes could be for your next renewal. In order to provide this service to you, we may also send that information to our insurance partners so that they can calculate their quotes. When they do this, our insurance partners may carry out soft credit checks on you.
- sending you a confirmation email of your quote - when you obtain a quote with us, you may be sent confirmation of your quote by email so that you have a record of it and can easily retrieve your quote in the future.
5. to process a transaction between you and a third party;
6. to search the websites of our partners in order to obtain the best quotes available to you;
7. to track sales, which may involve us sharing data with your product provider relating to the product(s) you have purchased. Your product provider may also send us information they hold relating to the product(s) you have purchased for this purpose;
8. to match our data with data from other sources - we may validate and analyse your information and, in some cases, match it against information that has been collected by a third party to ensure that the information we hold about you is as accurate, consistent and well-organised as possible. As well as ensuring that any marketing material that we send you is appropriate to your needs, this process also ensures that our Services continue to be as personalised and focused as possible;
9. to enable you to use our search services
10. to populate our customer insight products which are available to subscribers;
11. to enable you to share our content with others, e.g. by using any 'Email a friend' or 'Share this' functionality on our Sites.
We will store the personal information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Site when making return visits. If you do not want us to store and use your personal information in this way, you may amend your preferences at any time by emailing us at privacy@sicompare.com.
We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our customer services help line), to prevent unauthorised use of our telecommunication systems and Site, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
1. to enable you to access and use the Services;
2. to personalise and improve aspects of our Services;
3. for research, such as analysing market trends and customer demographics;
4. to communicate with you, including some or all of the following:
- sending you information about products and services which we think may be of interest to you - If you agree, we will contact you (depending on your contact preferences) via email, post, telephone, sms, or by other electronic means such as via social and digital media this may include new product launches, newsletters and opportunities to participate in market research
- sending you annual renewal quotes based on information you previously provided to us (if you have requested quotes) - when our systems indicate that your renewal is due (based on the dates you entered for your most recent quote) we may resubmit your quote details to give you an idea of what your quotes could be for your next renewal. In order to provide this service to you, we may also send that information to our insurance partners so that they can calculate their quotes. When they do this, our insurance partners may carry out soft credit checks on you.
- sending you a confirmation email of your quote - when you obtain a quote with us, you may be sent confirmation of your quote by email so that you have a record of it and can easily retrieve your quote in the future.
5. to process a transaction between you and a third party;
6. to search the websites of our partners in order to obtain the best quotes available to you;
7. to track sales, which may involve us sharing data with your product provider relating to the product(s) you have purchased. Your product provider may also send us information they hold relating to the product(s) you have purchased for this purpose;
8. to match our data with data from other sources - we may validate and analyse your information and, in some cases, match it against information that has been collected by a third party to ensure that the information we hold about you is as accurate, consistent and well-organised as possible. As well as ensuring that any marketing material that we send you is appropriate to your needs, this process also ensures that our Services continue to be as personalised and focused as possible;
9. to enable you to use our search services
10. to populate our customer insight products which are available to subscribers;
11. to enable you to share our content with others, e.g. by using any 'Email a friend' or 'Share this' functionality on our Sites.
We will store the personal information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Site when making return visits. If you do not want us to store and use your personal information in this way, you may amend your preferences at any time by emailing us at privacy@sicompare.com.
We may monitor or record your calls, emails, sms or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our customer services help line), to prevent unauthorised use of our telecommunication systems and Site, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
Why we process your data
We will only collect and use your personal information in accordance with data protection laws. Our grounds for processing your personal information are as follows:
1. Consent – Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your consent.
2. Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
- to enable you to access and use the Services by: searching the sites of our partners to get you the best quotes; processing any transaction between you and a third party; and tracking sales. Using your information in this way is an essential part of us being able to provide the Services to you;
- to communicate with you about the Services. We need to keep you informed about your use of the Services for example sending you a confirmation email of your quotes.
- to improve our Services. We may use your personal information to: personalise aspects of our service; for market research; and to use our smart search services. We constantly aim to improve our Services to you and using your personal information in this way helps us to do this.
From May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact us at privacy@sicompare.com if you wish to exercise this right.
1. Consent – Where necessary we will only collect and process your personal information if you have given your consent for us to do so, for example, we will only send you certain marketing emails and process any sensitive information about you if we have your consent.
2. Legitimate Interests – We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws there is a concept of “legitimate interests” as a justification for processing your personal information. Our legitimate interests for processing your personal information are:
- to enable you to access and use the Services by: searching the sites of our partners to get you the best quotes; processing any transaction between you and a third party; and tracking sales. Using your information in this way is an essential part of us being able to provide the Services to you;
- to communicate with you about the Services. We need to keep you informed about your use of the Services for example sending you a confirmation email of your quotes.
- to improve our Services. We may use your personal information to: personalise aspects of our service; for market research; and to use our smart search services. We constantly aim to improve our Services to you and using your personal information in this way helps us to do this.
From May 2018, you will have a right to object to our use of your personal information for these legitimate interests including where we may use your personal information to create a profile to inform customer demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we are continuing to process your personal information. Please contact us at privacy@sicompare.com if you wish to exercise this right.
Who we share your data with
When you use any of our Services, we may disclose your personal information to the following parties:
- Our partners including companies whose products or services are included on our Site, with a view to them: providing you with an online quote, sale of a service or product or eligibility score for the product/service requested by you. By you providing us your personal details, including any required payment details, you consent to all your information being passed to your chosen company so that they may contact you and fulfil the requested service or sale of product. When these companies use your personal information in this way, they will be acting as data controllers of your information and therefore we advise you to read your chosen provider's Privacy Policy; and/or using our customer insight products to understand customer behaviours and develop their product offerings. Some partners with whom we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future;
- Regulatory/governing bodies, for the purposes of compliance monitoring;
- Direccion General de Trafico (DGT): if you give us your driving licence number when obtaining a motor insurance quote, it may be submitted to the DGT service in order to verify the status of your (or any named driver's) licence and entitlement along with any relevant restriction information, endorsement and/or conviction data. The insurers may carry out the searches themselves or we may perform them and then pass the results to the insurers. These driving licence searches may be made when you first use our Services and subsequently throughout the duration of your insurance policy. Carrying out these searches may help insurers to prevent fraud and reduce the need for insurers to cancel policies for negligent misrepresentation and non-disclosure of important information.
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:
- if required or permitted to do so by law;
- if required to do so by any court or any other applicable regulatory, compliance, Governmental or law enforcement agency;
- if necessary in connection with legal proceedings or potential legal proceedings; and/or
- in connection with the sale or potential sale of all or part of our business.
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
- Our partners including companies whose products or services are included on our Site, with a view to them: providing you with an online quote, sale of a service or product or eligibility score for the product/service requested by you. By you providing us your personal details, including any required payment details, you consent to all your information being passed to your chosen company so that they may contact you and fulfil the requested service or sale of product. When these companies use your personal information in this way, they will be acting as data controllers of your information and therefore we advise you to read your chosen provider's Privacy Policy; and/or using our customer insight products to understand customer behaviours and develop their product offerings. Some partners with whom we share your information may use it to carry out research such as analysis of market trends and customer demographics and to customise and develop the product/service which they offer to you or other individuals in the future;
- Regulatory/governing bodies, for the purposes of compliance monitoring;
- Direccion General de Trafico (DGT): if you give us your driving licence number when obtaining a motor insurance quote, it may be submitted to the DGT service in order to verify the status of your (or any named driver's) licence and entitlement along with any relevant restriction information, endorsement and/or conviction data. The insurers may carry out the searches themselves or we may perform them and then pass the results to the insurers. These driving licence searches may be made when you first use our Services and subsequently throughout the duration of your insurance policy. Carrying out these searches may help insurers to prevent fraud and reduce the need for insurers to cancel policies for negligent misrepresentation and non-disclosure of important information.
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:
- if required or permitted to do so by law;
- if required to do so by any court or any other applicable regulatory, compliance, Governmental or law enforcement agency;
- if necessary in connection with legal proceedings or potential legal proceedings; and/or
- in connection with the sale or potential sale of all or part of our business.
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
Who might our providers share your data with
Some of our providers will use your personal information to assess your circumstances (including information about any third party who is named on the policy) and verify the information that you have provided before providing a quote to you.
Some providers may carry out checks with fraud prevention and credit reference agencies, both when you first run your quote and at renewal (insurers generally run these checks to ensure that they and credit providers have the necessary facts to assess your insurance risk, verify your identity, help prevent fraud and to provide you with their best premium and payment options). If providers do these checks, they will be quotation searches only, but will be visible to other organisations. Both public data (e.g. the electoral roll) and private data (e.g. your personal credit history) may be checked in this way.
Some providers may carry out checks against data they already hold on you, (or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data, data from previous product transactions, accounts you may hold with them or loyalty scheme data to share with insurers in order to determine your premium.
This information exchange allows providers to verify the information that is provided during the quote process (including information about any third party who is named on the policy), and also helps to detect fraudulent claims.
Providers may also share information with insurance underwriters. These checks are not unique to users of our Services - they may also be carried out if you obtain quotes from other sources.
If you decide to enter into a contract with a provider through any of the Site, the information you have provided to us, together with any further information requested by, and supplied by you or us to the provider, will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information.
Some providers may carry out checks with fraud prevention and credit reference agencies, both when you first run your quote and at renewal (insurers generally run these checks to ensure that they and credit providers have the necessary facts to assess your insurance risk, verify your identity, help prevent fraud and to provide you with their best premium and payment options). If providers do these checks, they will be quotation searches only, but will be visible to other organisations. Both public data (e.g. the electoral roll) and private data (e.g. your personal credit history) may be checked in this way.
Some providers may carry out checks against data they already hold on you, (or is held by the company whose brand they administer the product for, or members of their group of companies) such as data from existing products, account data, data from previous product transactions, accounts you may hold with them or loyalty scheme data to share with insurers in order to determine your premium.
This information exchange allows providers to verify the information that is provided during the quote process (including information about any third party who is named on the policy), and also helps to detect fraudulent claims.
Providers may also share information with insurance underwriters. These checks are not unique to users of our Services - they may also be carried out if you obtain quotes from other sources.
If you decide to enter into a contract with a provider through any of the Site, the information you have provided to us, together with any further information requested by, and supplied by you or us to the provider, will be held by the provider for the purposes set out in that provider's privacy policy. Therefore, you are strongly advised to read your chosen provider's privacy policy and satisfy yourself as to the purposes for which the provider will use your personal information before entering into the contract. We have no responsibility for the uses to which a provider puts your personal information.
What cookies we use
A cookie is a small text file placed on your computer or device. Cookies help us to:
- understand browsing habits on the Sites;
- understand the number of visitors to the Sites and the pages visited; and
- remember you when you return to the Sites so we can provide you with access to previously saved quotes.
For more information on the cookies we use, please see our Cookie Policy.
- understand browsing habits on the Sites;
- understand the number of visitors to the Sites and the pages visited; and
- remember you when you return to the Sites so we can provide you with access to previously saved quotes.
For more information on the cookies we use, please see our Cookie Policy.
How secure is our site
Your personal data’s security is very important to us. This is why our Site use HTTPS to help keep information about you secure. However, no data transmission over the internet can be guaranteed to be totally secure. Certain information, for example, your payment details, is encrypted to minimise the risk of interception during transit.
You may complete a registration process when you sign up to use parts of the Site. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken on the Sites where they are used. To protect your account, we ask you to choose a strong password to access your information on our Sites. A strong password should be lengthy and include a mixture of letters and numbers. Your password can only be reset with access to the email address registered in our system.
We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
You may complete a registration process when you sign up to use parts of the Site. This may include the creation of a username, password and/or other identification information. Any such details should be kept confidential by you and should not be disclosed to or shared with anyone. Where you do disclose any of these details, you are solely responsible for all activities undertaken on the Sites where they are used. To protect your account, we ask you to choose a strong password to access your information on our Sites. A strong password should be lengthy and include a mixture of letters and numbers. Your password can only be reset with access to the email address registered in our system.
We do our best to keep the information you disclose to us secure. However, we can't guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Site you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
How to modify your preferences
Any communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your marketing preferences by accessing your personal details by emailing us at privacy@sicompare.com.
Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Customer Services team by sending an email to privacy@sicompare.com.
If you no longer wish to be contacted by providers for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.
You have the right to access the information we store of your visit and user details. If you wish to check, modify or erase your details please visit the corresponding compare page where you entered your data and fill in your email. Your request will be processed inmediately.
Click here if you entered your information on our Energy Comparison Page
Click here if you entered your information on our Phone, Mobile, Broadband & TV Comparison Page
Should you no longer wish to be contacted by us, you can advise us at any time by contacting our Customer Services team by sending an email to privacy@sicompare.com.
If you no longer wish to be contacted by providers for marketing purposes, please follow the instructions in their marketing communications, or consult their privacy policies for further information about unsubscribing.
You have the right to access the information we store of your visit and user details. If you wish to check, modify or erase your details please visit the corresponding compare page where you entered your data and fill in your email. Your request will be processed inmediately.
Click here if you entered your information on our Energy Comparison Page
Click here if you entered your information on our Phone, Mobile, Broadband & TV Comparison Page
Your rights
You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you, if you request it from us in writing.
From May 2018 you have the following rights:
- Right to access: the right to request copies of your personal information from us;
- Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
- Right to erase: the right to request that we delete or remove your personal information from our systems;
- Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
- Right to data portability: the right to request that we move, copy or transfer your personal information;
- Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.
To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact our team at complaints@sicompare.com
You have the right to access the information we store of your visit and user details. If you wish to check, modify or erase your details please visit the corresponding compare page where you entered your data and fill in your email. Your request will be processed inmediately.
Click here if you entered your information on our Energy Comparison Page
Click here if you entered your information on our Phone, Mobile, Broadband & TV Comparison Page
This Privacy Policy shall be governed and construed in all respects in accordance with the laws of Spain.
In accordance with the Organic Law 15/1999 on Data Protection, ¡SÍ! COMPARE has registered its files with the Spanish Agency for the Protection of Data, by which means it proves having undertaken all those technical and organizational measures necessary for the company to comply totally with the Data Protection Law.
From May 2018 you have the following rights:
- Right to access: the right to request copies of your personal information from us;
- Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
- Right to erase: the right to request that we delete or remove your personal information from our systems;
- Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
- Right to data portability: the right to request that we move, copy or transfer your personal information;
- Right to object: the right to object to our use of your personal information including where we use it for our legitimate interests or where we use your personal information to carry out profiling to inform our market research and customer demographics.
To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact our team at complaints@sicompare.com
You have the right to access the information we store of your visit and user details. If you wish to check, modify or erase your details please visit the corresponding compare page where you entered your data and fill in your email. Your request will be processed inmediately.
Click here if you entered your information on our Energy Comparison Page
Click here if you entered your information on our Phone, Mobile, Broadband & TV Comparison Page
This Privacy Policy shall be governed and construed in all respects in accordance with the laws of Spain.
In accordance with the Organic Law 15/1999 on Data Protection, ¡SÍ! COMPARE has registered its files with the Spanish Agency for the Protection of Data, by which means it proves having undertaken all those technical and organizational measures necessary for the company to comply totally with the Data Protection Law.
Changes to this policy
We reserve the right to amend or modify this Privacy Policy at any time and any changes will be published on the Site. If we make significant changes to this policy, we may also notify you by other means such as email. Where required by law we will obtain your consent to make these changes. If you do not agree with any changes please do not continue to use the Site.
How to contact us
If you have any questions about these Terms of Use you can contact us by email: info@sicompare.com. If you are dissatisfied with any aspect of our Site or our service, and would like to make a complaint, please contact us using the method specified before.
Ownership of the this site
In accordance with Law 34/2002 of 11 July regarding Information and Electronic Commerce Services (LSSICE), herein we outline general information about the website www.sicompare.com
¡SÍ! COMPARE
Fiscal ID No. 74848087-S
Company address: P.O.Box 443 CP 29100 Málaga SPAIN
e-mail: info@sicompare.com
¡SÍ! COMPARE
Fiscal ID No. 74848087-S
Company address: P.O.Box 443 CP 29100 Málaga SPAIN
e-mail: info@sicompare.com
